FAQ: Frequently asked questions

REQUIRED DOCUMENTATION

Passport

Full Driving Licence (held for a minimum of 2 years)

INSURANCE

All inclusive, Comprehensive insurance with no excess.

WHAT¬īS INCLUDED

What we quote is what you Pay and includes:

  • Insurance without excess
  • Unlimited mileage
  • Up to 2 additional drivers
  • Delivery/collection at the airport
  • Fees and taxes (VAT 21%)
  • Roadside assistance
  • Booster Seats
  • Personalized service
  • Our best smile ūüėÄ

WHAT'S NOT INCLUDED

  • Traffic fines.
  • Loss or damage to the keys.
  • Damage to tyres and wheel rims.
  • Damage to the underside of the vehicle.
  • Incorrect refuelling.

DEPOSIT

There is NO deposit required.

PAYMENT

You can either pay by credit or debit card at the time of booking your car, or when you collect your vehicle in Menorca (if paying on collection you can also pay cash if you wish).

DELAYS

No matter what time your flight arrives we will be there to meet you!

WHERE DO I COLLECT MY CAR

We will be waiting in the arrivals hall, we will be carrying a Doncars folder.

If you would like the car delivered elsewhere then we will make arrangements with you via email.

IN THE EVENT OF THEFT OR BREAKDOWN

In case of theft or breakdwon immediately notify Doncars by calling the number (+34) 619 10 49 20

TRAVELLING WITH YOUNG CHILDREN

We do not charge for boosters.
Standard baby¬†seats (9 to 18kgs) daily charge of 2‚ā¨ (VAT Inc.)
ISOFIX¬†car seats (9 to 36kgs) daily charge of 3‚ā¨ (VAT Inc.).

PETS

We are very sorry ‚Äď no pets are allowed.

CAN I LEAVE THE ISLAND WITH THE CAR

We are sorry, the vehicles are not allowed to be taken off the island of Menorca.

EXTENDING A HIRE

This should not be a problem as long as we have availability. We will always do our best to work something out.

EXTRAS

Delivery/collection. If you would like the car delivered to your accommodation please let us know. There may be a charge depending on location.

The car must be returned in the same condition in which you received it (apart from normal sand/dust etc). Charges may apply for wet upholstery, excessive stains, cigarette burns, etc.

If the vehicle is not returned with the correct amount of fuel you will be charged the difference.

In the event that the Hirer has to pay for any of the above items, please be assured that the company has no interest in making a profit on parts or labour.

FUEL POLICY

Approximately half a tank of fuel is provided at the start of your hire (never less than a quarter). Please return it with the same amount.

Have we missed anything?

If you have a query, please send us an email

and we will get back to you. ūüėä

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  • 18 Jun 2016

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